Indian Broadband Policy and Regulatory Resources

Quality of Service

The QoS scenario is most alarming in the broadband sector (rightly reflected by the lowest score of 2.1). According to different user groups contacted for this research, the quality of broadband has found to be quite poor across the country in general. This combined with the high (unregulated) prices, mean that consumers are possibly giving very low scores. The small broadband providers usually buy/lease/sub-lease a small amount of bandwidth and tend to serve beyond capacity (i.e. sign up too many customers). Due to such practices, there is a considerable dissatisfaction about the broadband service as a whole. In addition, because of the nationwide power shortage, even the key broadband service providers are unable to maintain uninterrupted and high speed internet connections for their users.  Moreover, the low quality overhead cable, vulnerable to the adverse weather and frequent disconnections, pose major hindrances towards ensuring good QoS for broadband. BTRC however stepped up its initiatives to cut the overhead cables from major metropolitans and is requiring all the internet service providers to use underground Nationwide Telecommunication Transmission Network (NTTN) infrastructure. It will take some time to have considerable impact from this transition.