Indian Broadband Policy and Regulatory Resources

Quality of Service

QoS regulation ensures that the actual performance of a service is aligned with what is promised, contingent upon the network traffic control mechanisms. This includes, throughput, service disruption etc.

According to the Indian NTP 2012

The main policy mandate is to further empower TRAI (independent regulator) for the purpose of ensuring that the prescribed performance standards and quality of service parameters are complied with, by the service provides and also provide support to the sector regulator in creating awareness about services, tariff and quality of service. It also seeks to balance the interests of the consumer and the service provider.

The Policy objectives with respect to protection of consumer interests:

  1. Informed consent;
  2. Transparency;
  3. Accountability in quality of service, tariff, usage and;
  4. Strengthen grievance redressal mechanisms

The strategies adopted for ensuring quality of service and protections of consumer interest are:

  • Formulate code of practices of sales and marketing communication.
  • Mandate web-based disclosure of area coverage by the telecom service providers.
  • Establish National Mobile Property Registry to deal with issues of security, theft and other concerns such a reprogramming of mobile handsets.
  • Undertake legislative measure to include dispute between telecom consumers and service providers within the jurisdiction of consumer forums.

Department of Telecommunications India has recently sent a notification updating the definition of Broadband.

“Broadband is a data connection that is able to support interactive services including Interest access and has the capability of the minimum download speed of 512 kbps to an individual subscriber from the point of presence (POP) of the service provider intending to provide Broadband service.”


Broadband Quality of Service Experience – LIRNEasia has been engaged with  service experience (QoSE) of broadband services since 2007. This page demonstrates the measurement tool as well as QoSE reports.


Addressing Poor Service Quality in Telecoms – Emma Okonji writes that the determination of the newly appointed Executive Vice Chairman of the Nigerian Communications Commission to address the issue of service quality in the telecoms industry is the right step direction

ICT Quality of Service Regulation: Practice and Proposals – Several regulators now have plans to devise new schemes or revise existing schemes for quality of service monitoring. This paper is intended to help those and other regulators, by starting to study  how experience so far can guide quality of service monitoring in the future, particularly in countries where it is not yet well established.

Country Studies

US Broadband Performance – This paper analyzes residential consumer usage of broadband and the performance of fixed U .S. The data and analyses in this paper were used to create the National Broadband Availability Target described in the National Broadband Plan (NBP) of US, and therefore represent key inputs into the calculation of the broadband availability gap.

Singapore, Broadband QoS performance study 

Malaysia, QoS – The quality of Service Standards is created to ensure that consumers are given satisfactory level of services that meet minimum and acceptable standards, as well as to protect and enhance the rights of consumers in obtaining quality services. The Quality of Service Standards also gives consumers clear and specific criteria through which the quality of services received or used can be gauged.